The New York Lottery is working with retailers statewide that are affected by the COVID-19 public health challenge.  If a licensed retailer decides to temporarily close from COVID-19 outcomes or has been required to close:

  • The retailer is to contact any New York Lottery regional office and request a temporary pin-off and specify that COVID-19 is the cause.
  • The Lottery will deactivate retailer equipment (“pinned-off”).  The retailer is not allowed to sell instant tickets while pinned-off.
  • The Lottery equipment stays in place.
  • The retailer is to secure current inventory against theft.  Retailer is responsible for all instant tickets, so it is very important to secure all instant ticket inventory.
  • The Lottery will work with retailers to settle their accounts when business resumes.

 

New York Lottery Regional Offices:

If no answer, please leave a message. Include your name, retailer number and phone number and someone will call you back as quickly as possible.

Buffalo

716-847-3960

Fishkill

845-897-5028

Long Island

516-222-8224

Schenectady

518-388-3428

Syracuse

315-448-4314

New York City

646-486-6168

For information about your Lottery account, including financial information, go to: https://nyretailer.lotteryservices.com/.

If you are a first-time visitor, you will need to sign up.  Only store owners can create a Primary account.